Refund policy
REFUND & RETURN POLICY
Last Updated: August 31, 2026
At Wholesomeology, every product is handmade with intention, care, and my own two hands. Because of the nature of our products and the small scale of our business, we do not offer returns simply because a customer changes their mind or decides they do not like a product after receiving it.
Please read product descriptions carefully and review your order before purchasing.
By placing an order, you acknowledge and agree to the following Return & Refund Policy.
RETURNS
Wholesomeology does not accept returns for change of mind, buyer's remorse, or personal preference.
This includes, but is not limited to:
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You don't like the scent
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You don't like the color
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The product looks different than you expected
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You don't like the appearance of a natural or handmade variation
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You ordered the wrong product
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You ordered the wrong size
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You changed your mind after ordering
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You no longer want or need the item
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The product does not match your personal taste or expectations
Because our products are handmade, natural variations in color, texture, shape, scent, wax appearance, botanicals, crystals, and other materials are normal and are not considered defects.
All sales are final unless your order arrives damaged, defective, incorrect, or otherwise qualifies for an exception described below.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
We carefully inspect and hand-pack every order before it leaves Wholesomeology.
If your order arrives broken, damaged, defective, or incorrect, please contact us at wholesomeology@gmail.com within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item
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Clear photographs of the packaging, including the shipping box and any visible damage
This information allows us to determine what happened and the appropriate resolution.
If we determine that the item was damaged during shipping, defective, or that we sent you the wrong item, we will work with you to make it right.
Depending on the circumstances, we may offer:
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A replacement
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Store credit
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A refund
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Another appropriate resolution
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
RETURNS FOR APPROVED ISSUES
If Wholesomeology determines that a return is necessary, we will provide instructions for returning the item.
Items approved for return must generally be:
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In the condition in which they were received
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Unused
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In their original packaging, when applicable
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Accompanied by proof of purchase
If we provide a return shipping label because the issue was caused by Wholesomeology or occurred during shipping, we will cover the applicable return shipping cost.
We are not responsible for return shipping costs associated with unauthorized returns or returns that do not qualify under this policy.
REFUNDS
If a refund is approved, the eligible amount will be refunded to the original payment method unless another resolution has been agreed upon.
Original shipping charges are generally non-refundable.
Refund processing begins after the applicable return or resolution has been approved. Once we issue a refund, your bank or payment provider may require additional time to post the funds to your account.
If you have questions about the status of an approved refund, contact us at:
STORE CREDIT
In certain situations, we may offer store credit instead of a refund.
Store credit will generally be issued in the amount approved for the affected product and will not include original shipping charges unless otherwise determined by Wholesomeology.
Store credit may be issued electronically and is subject to any applicable expiration or usage terms stated at the time it is issued.
CANCELLATIONS
Because many Wholesomeology products are handmade to order, orders may enter the production process shortly after being placed.
If you need to cancel an order, contact us as soon as possible at wholesomeology@gmail.com.
We will do our best to accommodate cancellation requests; however, we cannot guarantee that an order can be canceled once production or fulfillment has begun.
Once an order has entered production, cancellation may no longer be possible.
PRE-ORDERS
Some Wholesomeology products are offered as pre-orders.
By placing a pre-order, you acknowledge that the item may not yet be completed at the time your order is placed and that additional processing time is required.
Pre-orders are subject to the processing timelines stated on the product page and in our Shipping Policy.
A pre-order cannot be canceled simply because the customer does not wish to wait for the stated processing period.
If an extraordinary delay occurs that significantly changes the expected fulfillment timeframe, we will communicate with affected customers and determine an appropriate resolution.
SALE & DISCOUNTED ITEMS
Unless otherwise required by applicable law, sale, clearance, promotional, or discounted items are final sale and are not eligible for return or refund due to change of mind or personal preference.
If a sale item arrives damaged, defective, or incorrect, please contact us within the timeframe described above.
CUSTOM & PERSONALIZED ORDERS
Custom, personalized, or specially commissioned products are final sale and cannot be returned due to change of mind or personal preference.
If a custom or personalized item arrives damaged, defective, or materially different from what was agreed upon, please contact us so we can determine an appropriate resolution.
WORKSHOPS & EVENTS
Workshop and event purchases are subject to the following cancellation policy:
Refund requests must be submitted at least 7 days before the scheduled event.
Requests received less than 7 days before the event are generally non-refundable because supplies, materials, preparation, and space may have already been committed.
If you are unable to attend after the cancellation period has passed, you may transfer or gift your spot to another person, provided you notify us in advance and the event allows for such a transfer.
If Wholesomeology cancels or materially changes an event, we will provide an appropriate refund, credit, or alternative option as applicable.
HEAT-RELATED DAMAGE
Wholesomeology products may contain natural waxes, botanicals, and other materials that can be affected by extreme temperatures.
Customers are responsible for retrieving delivered packages promptly and protecting products from prolonged exposure to extreme heat or cold.
We are not responsible for melting, warping, discoloration, or other heat-related changes that occur after delivery or as a result of a package being left in extreme temperatures.
Please see our Shipping Policy for additional information regarding heat-sensitive products.
NATURAL & HANDMADE VARIATIONS
Our products are handmade and may naturally vary from photographs or from one another.
Variations in:
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Color
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Shape
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Texture
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Size
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Wax appearance
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Botanical placement
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Crystal appearance
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Scent intensity
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Minor surface imperfections
may occur as a natural result of the handmade process.
These variations are not considered defects and are not grounds for a return or refund.
DAMAGED PACKAGES
If your package arrives visibly damaged, please photograph the package before opening it whenever possible.
If the product inside is damaged, contact us within 7 days of delivery with photographs of both the packaging and product.
We will evaluate the situation and work with you on an appropriate resolution.
OUR COMMITMENT TO YOU
Although we do not accept returns simply because someone changes their mind or decides a product isn't for them, we absolutely want to know if something genuinely went wrong.
Wholesomeology is a small, handmade business, and every order matters to us.
If we made a mistake, your order arrived damaged, or there is a legitimate issue with your purchase, please reach out. We will always do our best to find a fair solution.
We simply ask that you understand the difference between a product being defective or damaged and a product not being personally preferred.
Thank you for supporting handmade and understanding the care, time, and energy that goes into every Wholesomeology creation.
CONTACT US
For questions regarding returns, refunds, damaged products, or cancellations, please contact:
Wholesomeology LLC
Email: wholesomeology@gmail.com
Please include your order number whenever possible so we can assist you more quickly.