SHIPPING & DELIVERY POLICY

PLEASE READ BEFORE ORDERING

Wholesomeology is a small, independently owned business, and every product is handmade by me, with my own two hands. I personally make, prepare, package, and ship your orders.

Because of this, our production capacity is limited, and I intentionally keep inventory small rather than mass-producing products. Your order is made with care and intention, not pulled from a warehouse shelf.

By placing an order, please understand that patience is part of the process. 

PRE-ORDER & PROCESSING TIMES

All products are handmade and may be made to order.

Please allow up to 2–3 weeks for your order to be created and prepared for shipment. This is a processing timeframe and does not include the time your package spends in transit with the carrier.

During periods of especially high demand, product launches, restocks, holidays, or unexpected circumstances, processing may take longer. If a significant delay is expected, we will do our best to communicate that with you.

Your order will ship once all items in your order are ready. If you purchase multiple products with different processing times, your order may be held until everything is complete.

Please do not place an order if you need your items by a specific date unless you have contacted us beforehand and received confirmation that we can accommodate your timeline.

SHIPPING TIMES

Once your order has been completed and shipped, you will receive a shipping confirmation with tracking information.

We currently ship using USPS or UPS, depending on the order and destination.

Carrier transit times are estimates and are outside of our control. Weather, holidays, carrier delays, lost packages, incorrect addresses, and other circumstances may affect delivery times.

Please remember: your total wait time includes both our processing time AND carrier transit time.

HIGH-DEMAND PERIODS

Wholesomeology is intentionally kept small and handmade.

When demand is high, I may temporarily limit the number of orders available, close the shop, extend processing times, or pause certain products altogether. These measures allow me to keep creating quality products without sacrificing the care and intention that goes into each one.

If pre-orders are available, the estimated processing timeframe listed at checkout or on the product page applies to those orders.

Please understand that a handmade business cannot operate on the same timelines as a large retailer — and that's exactly what makes your Wholesomeology pieces special.

DAMAGED OR INCORRECT ORDERS

Every order is individually hand-packed and checked before leaving Wholesomeology.

If your order arrives damaged, incorrect, or missing an item, please contact us as soon as possible after delivery. Please include your order number and clear photographs of the package and damaged items so we can determine the best way to resolve the issue.

We will do our best to make things right.

HEAT & SHIPPING

Wholesomeology candles are made with natural waxes and botanical materials. Because of the nature of these materials, candles should not be left sitting in extreme heat for extended periods of time.

Please monitor your tracking information and make arrangements to retrieve your package promptly once it has been delivered.

If you work away from home or live somewhere that experiences extreme temperatures, we strongly recommend having your package delivered somewhere secure where it can be brought indoors shortly after delivery.

We are not responsible for melting, warping, discoloration, or other heat-related changes that occur after a package has been delivered or while it is left unattended in extreme temperatures.

LOST, STOLEN & MISDELIVERED PACKAGES

Once an order has been shipped and tracking indicates that it has been delivered to the address provided at checkout, responsibility for the package transfers to the customer.

Wholesomeology is not responsible for packages that are:

• Lost after confirmed delivery

• Stolen from a residence, mailbox, porch, or other delivery location

• Left outside for an extended period of time

• Delivered to an incorrect address because an incorrect address was provided at checkout

If your tracking information says your package was delivered but you cannot locate it, please first check with household members, neighbors, your local post office or carrier, and any designated delivery areas.

For high-value orders, we recommend shipping to a secure location where someone will be available to receive the package.

ADDRESS CHANGES

Please carefully review your shipping information before submitting your order.

If you realize that your address is incorrect, contact us as soon as possible. We will do our best to update it before your order ships, but we cannot guarantee that changes can be made after an order has entered the fulfillment process.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the package resent.

A NOTE FROM THE MAKER

Wholesomeology isn't a factory.

Every candle is poured, dipped, dressed, packaged, and prepared by a real person — me. When you place an order, you're supporting a small business and the hands behind it.

I know waiting for something you've ordered can be difficult, especially when you're excited to receive it. Please know that your patience allows me to make each piece thoughtfully rather than rushing through the process just to meet an unrealistic shipping deadline.

Thank you for giving me the time and space to create something beautiful for you. Your support means more than you know. 

Thank you for supporting handmade. Thank you for supporting small. And thank you for supporting Wholesomeology.